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How Customer Service Helps Small Fish Swim With The Sharks

Submitted by admin on Sun, 2020/02/09 - 11:35am

Lisa Renshaw of Penn Parking was born an entrepreneur. She was inspired by her hardworking father who owned a construction business. As an entrepreneurial teen, she tried house painting and making candlesticks among other crafts.

In 1983, Renshaw spotted what she thought was a diamond in the rough. She was only 21 and filled with youthful optimism and naivety. The diamond was a run-down parking garage in a risky part of town. No surprise, it had a high operator turn over — four in five years. The restaurant across the street, which had been the garage’s lifeline, closed. The 160-space garage had a lot of empty spaces that she thought she could fill with commuters from the nearby Amtrak station in Baltimore, even though garages were available closer to the station.

Read Complete Article Wednesday, February 6, 2019