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macOS X: Support Essentials

macOS X: Support Essentials


Manhattan Edit Workshop
119 W 23rd St
Ste 700
New York, NY 10011
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Monday, June 10, 2019 - 6:00am


MacOS Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. Who Should Attend? Help desk specialists, technical coordinators, service technicians, and others who support Mac users Technical support personnel in businesses that use Mac computers Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs What You Will Learn The troubleshooting process and how to use tools and resources Features and functionality of OS X Sierra, including how to find more information How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification Prerequisites Knowledge of macOS X and basic computer navigation Course Outline: Installation and Configuration Install OS X Sierra Setup and Configuration Mac OS X Recovery Mac OS X Software Updates User Accounts User Accounts User Home Folders System Security Keychain Management File Systems File Systems and Storage FileVault2 Permissions and Sharing File System Troubleshooting SIP Data Management Hidden Items, Shortcuts and File Archives System resources Metadata and Spotlight Time Machine Applications and Processes Application Installation Document Management Application Management and Troubleshooting Network Configuration Network Essentials Advanced Network Configuration Network Troubleshooting Network Services Network Services Host Sharing and Personal Firewall System Management Peripherals and Drivers Print and Scan System Troubleshooting

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