What are the latest techniques for making natural language bots more fluent and effective and where do commodity NLP systems leave us? Further, learn successful chatbot techniques used for billion dollar brand like Disney, Lionsgate, Microsoft, and Amazon. This event continues our popular multi-speaker lineups and a return to chatbots! Learn from the CEO of Mercury.ai and the CTO of imperson. Talk #1 Creating fluent natural language chatbot conversations by Stefan Trockel is Co-founder and CEO at Mercury.ai The talk will draw on concepts from linguistics and conversational analysis and compare different approaches to dialogue governance and connect them to specific challenges in chatbots. To round this all up there will be examples of how some of these conversational design challenges are solved in bots on the Mercury.ai platform. Talk #2: Keys to Building Successful Chatbots for Billion Dollar Brands by Eyal Pfeifel, CTO & Co-Founder of imperson Drawing from his experiences building chatbots for the likes of Disney, Amazon, Microsoft, Lionsgate, National Geographic, Steve Aoki, and many others, Eyal will discuss the challenges he's faced, the lessons learned, and the technologies required to create a successful bot.