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Cloud Solutions Architect - Contact Center - AWS Connect



Who we are
Smartronix, LLC., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering.
Smartronix LLC., a Premier Amazon Web Services Consulting Partner, Microsoft Gold Partner and Google Cloud Platform Premier Partner. Today Smartronix serves Fortune 1000 Financial, Healthcare, and government agencies and other regulated markets worldwide in the delivery of Cloud Services.
Who are our employees
At Smartronix, LLC., it is all about our employees! Our employees are encouraged to think big and collaborate every day. We ensure that each employee is not only aware of our strategic vision; they are a part of it. This is because we know that our employees are critical components to the company's ever-growing success. Our employees support the full life cycle from client needs analysis, through design, build migration and go live. They are continually assessing emerging products and services that improve the business of the clients we serve.
Who we are looking for
We are seeking a driven and customer-focused Cloud Solutions Architect - Contact Center Technologies, to join our thriving Cloud Services business unit and work with some of the best Cloud Architects and Cloud Engineers in the market. This individual will bring a passion for technology, a strong technical skill set, and proven experience migrating customer systems to public cloud.

What to expect

  • Be a positive force within the team
  • Be ready to roll up your sleeves
  • Work effectively within a delivery-centric professional services organization
  • Navigate client-facing challenges and work in tandem with other vendors
  • Support execution activities across the full project lifecycle, from planning, through implementation, to operational readiness
  • Lead technical discussions both internally and with customer or vendor teams
  • Focus on cloud-native services and optimizing the customer landscape through adoption of these services
  • Define and engineer solution capabilities that satisfy a customer's goals and meet service delivery objectives
  • Install and configure any specific product components per solution requirements
  • Produce high-quality, well-written technical documentation, including design plans, implementation diagrams, data flow mappings, and as-built documents
  • Take ownership of solutions, assignments, actions items and issues, and remain accountable for their completion
  • Work effectively with other team members, customers and key stakeholders and foster team success
  • Provide transparent and regular status updates in requested format
  • Be willing to learn, collaborate, contribute and improve
  • Achieve and maintain AWS or other cloud certification levels at least annually
What you need to succeed
  • A "sure can!" attitude
  • Contact Center industry experience
  • Experience building integrations across WFM, CRM, Unified Communications, and contact center solutions
  • Working knowledge of popular communications protocols and APIs such as WebRTC and SIP
  • Experience developing solutions and passion for getting hands dirty with code/scripting (e.g, python, java, c#, .NET, Node.js)Hands-on experience writing scripts in Bash, Python, PowerShell or similar
  • 5+ years of experience in a similar role
  • Ability to support data center discovery activities and translate those into migration plans
  • Ability to decompose technical architectures into discrete engineering tasks and execute on those tasks
  • A solid understanding of foundational cloud infrastructure building blocks (e.g.: VPN, Direct Connect, BGP/routing, DNS, IAM, CloudWatch, "cross account" capabilities)
  • A strong level of comfort with both Windows and Linux operating systems, including related OS services
  • Strong written and verbal communication skills
  • Strong analytic, organization, presentation, customer service and facilitation skills
What would set you apart
  • Basic knowledge of AWS Migration Hub and/or related cloud migration tools
  • Basic knowledge of Terraform and Ansible
  • Hands-on experience writing CloudFormation templates
  • Hands-on experience with AWS Lambda and a strong understanding of applicable use cases

Check out the Smartronix Cloud Assured™ website for more information on our end to end cloud solutions & capabilities:

Travel Requirements Negligible

Clearance Level Required 01. None

US Citizenship Required No

Category Information Technology

Position Type Full-Time/Regular

Smartronix is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation. Smartronix is an Equal Opportunity/Affirmative Action employer.


Senior Level
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