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Customer Success Manager

Details

Description

What you will do

Manage campaigns and make clients feel that they’re taken care of

  • Implement campaigns and monitor their delivery

  • Optimize tactics based on data and insights

  • Troubleshoot issues related to pacing, tracking, performance

  • Update clients on a regular basis

  • Work with our Account Management team on results and reporting by providing data and dashboards

Support the New Business team

  • Provide the business development team with recommendations

  • Onboard new clients and improve time-to-value

What we offer

  • This position is an opportunity to join a fast-growing startup early in its development. We love promoting from within.

  • It is also at the center of multiple sides of the business: client-facing relationships, ad operations and analytics, product and sales. Skills will develop fast and in multiple directions.

  • Competitive salary

  • Health benefits, 401k, 25 vacation days, MetroCard reimbursed

What we are looking for

  • 1-2 years of professional experience

  • Strong analytical skills, attention to detail, and an organized mindset

  • Comfort with multiple clients and projects in parallel

  • Proficiency in Excel

  • Ability to work in a startup environment and wear many hats

  • A sense of humor - seriously

Qualifications

1 - 5 Years Work Experience
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