The Metropolitan Museum of Art, one of the world's finest museums, seeks an intelligent, talented, innovative, and Jira experienced resource to support the museum’s extensive Jira implementation in the Information Systems & Technology Department (IS&T). This employee, as part of a dynamic department, will contribute deep subject matter expertise to the Museum’s initiative to support Jira as an enterprise level application. The individual will be focused on the technical and functional configuration of Jira to support this initiative. The scope of the implementation includes Jira projects utilized by Member and Visitor Services, Conservation and Scientific Research, Buildings, Retail, and Digital, among others. The employee must have the knowledge and communication skills to be able to work effectively with multiple levels and degrees of technical and business expertise throughout the organization and have deep knowledge of and experience in Jira, especially in the areas of technical and functional configuration. Knowledge of Confluence as a complement to Jira is also very desirable.
Primary Responsibilities and Duties:
Bring 2 -5 years working experience, including Jira configuration expertise across multiple projects, from other institutions that successfully leverage Jira software in their business, as well as ongoing maintenance and support of the Jira platform.
Perform functional and technical analysis, as well as functional and technical configuration work within an enterprise wide Jira/Confluence environment.
Research, recommend, establish, and maintain best practices in the implementation and ongoing maintenance and support of the Jira/Confluence platform.
Support the Museum’s Jira/Confluence infrastructure to insure it operates at peak availability and performance.
Evaluate customer requirements against functionality available in new releases of Jira and Confluence to optimally configure all new versions.
Collaborate with the Lead Systems Analyst on annual Jira upgrades and new functionality implementations.
Troubleshoot and resolve escalated technical issues with the Jira/Confluence platform.