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CEU Approved 247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org. OVERVIEW What happened to respect and civil behavior? What cost do we pay when we lose both? Uncivil behavior and the feeling of being left unaddressed begins a downward spiral you and your employees can’t afford. Incivility leads to gossip in the workplace, rumors, bullying, harassment and then ultimately, what we see too much in the news lately, sexual harassments. The over-worked, dis-engaged and undisciplined staff does more harm to your company's reputation and productivity than, what you can really afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. The reflection of an employee's attitude is generated considering, how they are treated at work, probably with a seeming lack of respect for them. Is it you or is it the other person who is causing the real problem? Respect comes from dealing with the situation when it becomes evident. This presentation will acknowledge the fact on how to shift the perception of this person and his behavior from being problem driven to being "solution orientated". Respect reduces stress, and it drives up trust, engagement, creativity, and productivity. LEARNING OBJECTIVES If you want to create and deliver a caring, supportive, engaging, an empowering stress-free and productive environment, consistently, you need to learn how: Understand what creates bad behavior in the first place and what it escalates to Exercise the power of choice with the eight options you have Practice the world’s two most powerful skills for gaining control of the situation Learn how to calm down destructive behavior by using empathy and direct communication Adopt how to engage, empower and motivate in three profound but logical steps Review the three self-tests that will stop conflict cold if utilized right away Dealing with gossip in the workplace WHY SHOULD YOU ATTEND Don’t let anyone get comfortable by disrespecting you, your work skills, your ethnic background, your soft skills in leadership and communication, your department, or your work team. Uncivil and disrespectful behavior, toxic workplace culture, negative work environment and bullying in the workplace, when left unchecked, transforms into the culture of being rude, indifferent and uncaring. This generates gossip and rumors. Gossip is when someone tries to level the playing field by taking away what someone else has, fairly or unfairly, or to get what they don't have, and think they should have. They become rude. Rudeness is one of the attributes of a weak person, who tries to imitate it in the form of strength, while it is seen as a sledgehammer by others who know how to use it. When left unchecked, this may lead to bullying in the workplace, and then sexual harassment. This creates a toxic workplace culture, and when publicized, it creates a bad reputation that requires expensive damage control. AREAS COVERED A negative, destructive, and disruptive culture starts when bad behavior, be verbal, written or viewed, does not get challenged and stopped. You cannot afford this action that leads to a bad reputation, negative news coverage, staff resignations, and loss of customers and prospects. WHO WILL BENEFIT? A negative, destructive, and disruptive culture starts when bad behavior, be verbal, written or viewed, does not get challenged and stopped. You cannot afford this action that leads to a bad reputation, negative news coverage, staff resignations, and loss of customers and prospects. SPEAKER Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him proven experience that clients can relate to. The solid business background from a good cross-section of the industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives. Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta. Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations. Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England. Set up, owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business. As a hobby organizes and chairs election campaign at every level of government. Active on several community associations in a leadership/board member role. He has been providing education keynotes, workshops and webinars all across North America full time for the past 27 years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples of the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels. The focus is on improving engagement and teambuilding with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training? Clients include business, Government, education, non-profit associations, and health care. In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge. 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