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Customer Relationship Management: Strategic Methods to improve Customer Service



2035 Sunset Lake, RoadSuite B-2, Newark, Delaware - 19702
Alabama, AL 36016
United States


Thursday, August 1, 2019 -
1:00pm to 2:00pm


CEU Approved 247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit OVERVIEW This course provides an overview of strategic methods to assist the company's internal and external customers and become proactive in improving customer service. Students will learn techniques to question precisely listen carefully and communicate clearly. Other skills emphasized will include how to assist diverse customers, deal with difficult people, demonstrate concern for customer need, and diagnose ineffective and unresponsive practices and procedures. LEARNING OBJECTIVES Upon completion of the course, the participant will be able to: Understand the role of customer service in the workplace Identify internal and external customers Understand strategies to improve customer service Demonstrate how to service customers from diverse backgrounds Demonstrate how to deal with difficult people Use the skills needed to evaluate processes and procedures WHY SHOULD YOU ATTEND Anyone interested in developing great customer service skills or improving on the skills already acquired should attend this training. For a company to be truly customer-focused, an employee must understand how important customer service is to the company, how service fits into the culture and how he or she plays a role in it. That doesn't happen spontaneously; it requires training. Every employee needs customer-service training as it affects the bottom line in every company and organization that is interested in mastering profitable relationships. AREAS COVERED To examine the importance of customer service To help participants communicate effectively with internal and external customers To help participants provide quality customer service in the workplace To examine customer service processes and procedures To help participants assist diverse customers WHO WILL BENEFIT? CEO Senior Vice President Vice President Executive Director Managing Director Regional Vice President Area Supervisor Managers, Customer support managers or supervisors or trainers Tech support Anyone who provides and manages customer service SPEAKER U. Harold Levy, the President of Levy and Levy Enterprises, is a national and international speaker, trainer, consultant and recognized expert on civil right issues, human resources, leadership, and management. Harold has over 25 years of experience in the profession, most recently as the Eastern Regional Business Enterprise Analyst for the Pennsylvania Department of General Services. Some of his clients include major pharmaceutical corporations, police departments, colleges and universities, manufacturers, high-tech companies, product and service organizations and state and county governmental agencies. Mr. Levy has published several articles on topics relating to equal employment opportunity and affirmative action, equity issues, civil rights, and human resource issues. A graduate of the Pennsylvania State University, Harold has a Bachelor’s degree in International Relations; a Master’s degree in Public Administration; and is a certified mediation counselor. He is the recipient of many awards including the prestigious Administrative Service Award at the University of Minnesota Duluth, and the Tri-State Consortium of Opportunity Programs for New Jersey, New York, and Pennsylvania. Use Promo Code RSKPM and get flat 10% discount on all purchases Email: [email protected] Toll Free: +1-510-868-1040